Travon Brooks
About Travon Brooks
Travon Brooks is an Implementation Manager at Qualia, known for his resolution-based approach to enhance customer satisfaction and facilitate transitions in new career fields. He has a background in early education and holds a Bachelor of Arts in Human Ecology from The University of Texas at Austin.
Current Role as Implementation Manager
Travon Brooks serves as an Implementation Manager at Qualia, a position he has held since 2021. In this role, he utilizes a resolution-based approach to enhance customer satisfaction and facilitate smooth transitions into new career fields. Brooks is skilled at guiding customers through implementation processes, ensuring alignment with their specific business objectives. His expertise in change management and leadership training contributes to improved team performance and growth.
Previous Experience at Qualia
Before becoming an Implementation Manager, Travon Brooks worked at Qualia as a Customer Support Representative for seven months in 2021. During his time in this role, he focused on customer service and conflict resolution, which laid the foundation for his transition into the tech industry. His experience at Qualia has equipped him with valuable insights into customer needs and expectations.
Educational Background
Travon Brooks studied at The University of Texas at Austin, where he earned a Bachelor of Arts in Human Ecology. He also pursued a Minor in Educational Psychology. His educational background has provided him with a strong foundation in understanding human behavior and development, which he applies in his professional roles.
Career Transition to Tech Industry
Travon Brooks transitioned from a successful career in early education to the tech industry, bringing with him valuable skills in customer service and conflict resolution. This shift allowed him to leverage his background in education while adapting to the demands of the technology sector. His dynamic communication style has been instrumental in building relationships and fostering consensus in customer-focused environments.
Experience at Brightwheel
Prior to his role at Qualia, Travon Brooks worked at brightwheel as a Sales Development Representative for three months in 2021. This position provided him with additional experience in sales and customer engagement, further enhancing his ability to connect with clients and understand their needs.