Andrew Ritter
About Andrew Ritter
Andrew Ritter is a Senior Qualified Success Architect with extensive experience in customer success and program management across various companies. He has held key roles at organizations such as Qualified, Validity Inc., and Intrado Inc., and earned a Bachelor's Degree in Business Administration Management from Sierra Nevada College.
Current Role at Qualified
Andrew Ritter serves as a Senior Qualified Success Architect at Qualified, a position he has held since 2023. In this role, he focuses on enhancing customer success strategies and ensuring clients achieve their desired outcomes with Qualified's solutions. His expertise in customer success management is applied to develop effective solutions tailored to client needs.
Previous Experience in Customer Success Management
Prior to his current role, Andrew held several positions in customer success management. He worked at Validity Inc. from 2019 to 2021 and at AppBuddy from 2018 to 2019. His experience includes managing customer relationships and ensuring client satisfaction, which contributed to his development in the field.
Background in Business Analysis and Program Management
Andrew has a solid background in business analysis and program management. He worked as a Business Analyst at Conga for seven months in 2015 and as a Program Manager at Intrado Inc. from 2008 to 2015. These roles provided him with valuable insights into project management and operational efficiency.
Educational Background in Business Administration
Andrew Ritter earned a Bachelor’s Degree in Business Administration Management with a minor in International Business from Sierra Nevada College. He studied there from 2002 to 2006, gaining foundational knowledge in business principles and practices that support his career in customer success and management.
Early Career Experience
Andrew began his career as an Account Executive at MusicGiants from 2005 to 2007. This early experience in sales and account management laid the groundwork for his subsequent roles in customer success and technical support, shaping his approach to client engagement and service delivery.