Hung Truong
About Hung Truong
Hung Truong serves as the Director of Customer Success at Qualified.com, where he has worked since 2019. He has extensive experience in customer success and marketing, having previously held positions at T-Mobile, GetFeedback, Buyer Discovery, Trulia, and Appster.
Current Role at Qualified
Hung Truong serves as the Director of Customer Success at Qualified.com, a position he has held since 2019. In this role, he focuses on enhancing customer engagement through innovative strategies. He has played a crucial role in integrating Qualified's conversational marketing tools with Salesforce CRM, which has optimized lead management and sales processes. His contributions include the design and deployment of Qualified Bots, which automate lead creation and meeting bookings, thereby improving the efficiency of the sales team.
Previous Experience in Customer Success
Prior to his current position, Hung Truong worked as a Senior Customer Success Manager at GetFeedback, Inc. from 2018 to 2019. He also held the role of Head of Product and Growth at Buyer Discovery from 2017 to 2018. His experience in customer success spans various industries, where he has developed strategies to enhance customer satisfaction and retention.
Career Background
Hung Truong has a diverse career background that includes roles at several notable companies. He worked at T-Mobile as a Territory Representative from 2003 to 2007. He later served as a Strategic/Acquisition Account Executive at Trulia from 2013 to 2014. Additionally, he founded Appiley, where he worked from 2014 to 2015, and served as a Senior Product Strategist at Appster from 2015 to 2017.
Educational Background
Hung Truong studied at California Polytechnic State University-San Luis Obispo, where he earned a degree in Business Administration and Management from 2000 to 2004. His education has provided him with a solid foundation in business principles, which he has applied throughout his career.