Jeff Chen
About Jeff Chen
Jeff Chen is a Senior Technical Support Engineer with a background in Psychology and User Experience Design. He has extensive experience in technical support roles across several companies, focusing on user needs and business objectives.
Work at Qualified
Jeff Chen has been employed at Qualified since 2021, serving as a Senior Technical Support Engineer. In this role, he focuses on balancing user needs with business objectives and operational efficiency. His responsibilities include providing technical support and consulting services to enhance customer satisfaction and facilitate business success.
Previous Experience in Technical Support
Before joining Qualified, Jeff Chen worked at Ada as a Senior Technical Support Engineer for three months in 2021. He also held the position of Senior Support Engineer at HubSpot from 2017 to 2018, where he contributed to customer support initiatives in Cambridge, Massachusetts. Additionally, he served as an Enterprise Customer Engineer at Drift from 2019 to 2021, focusing on growth strategies in the Greater Boston Area.
Education and Expertise
Jeff Chen studied at Saint Anselm College from 2010 to 2014, where he earned a degree in Psychology. He furthered his education at General Assembly, achieving expertise in User Experience Design. This educational background supports his focus on user needs and operational efficiency in his technical support roles.
Career Start at Apple
Jeff Chen began his career at Apple, working as a Genius from 2014 to 2017 in Dedham, Massachusetts. In this position, he provided technical support and customer service, gaining valuable experience that laid the foundation for his subsequent roles in technical support and customer engineering.
Customer Advocacy and Consulting
In his professional roles, Jeff Chen advocates for customers by developing strategies and providing consulting services. His focus is on helping businesses achieve their goals through effective technical support and user-centered solutions.