John Duffy
About John Duffy
John Duffy is a Customer Success Architect at Qualified, where he has worked since 2023. He has a background in marketing and customer success, with previous roles at Salesforce, Motorola Solutions, and Littelfuse.
Work at Qualified
John Duffy currently serves as a Customer Success Architect at Qualified, a position he has held since 2023. In this role, he leads a joint venture between Qualified.com and Salesforce for AppExchange Chat, which has generated over $4 million in pipeline and $2 million in revenue for more than 75 Salesforce Partners. He previously worked as an Associate Customer Success Architect at Qualified from 2022 to 2023. His responsibilities include driving the customer journey post-sale, ensuring successful implementation, and providing ongoing support.
Education and Expertise
John Duffy studied at the Quinlan School of Business at Loyola University Chicago, where he earned a Bachelor of Business Administration (BBA) with a focus on Marketing from 2016 to 2020. He also attended the John Felice Rome Center in 2019 for a four-month study program. His educational background equips him with a solid foundation in business principles and marketing strategies.
Background
John Duffy has a diverse professional background, having held various roles in marketing and customer success. He began his career as an Inbound Marketing Intern at Littelfuse in 2018, followed by a Global Product Marketing Intern position at Motorola Solutions in 2019. He then joined Salesforce, where he worked as an Associate Success Manager and later as an Associate Success Guide from 2020 to 2021, before transitioning to Qualified.
Achievements
During his tenure in customer success, John Duffy has achieved notable outcomes, including a 90% renewal rate and a 40% expansion rate by effectively managing the customer journey post-sale. He has also delivered over 500% ROI for multiple customers by developing tailored business use cases that align with their objectives. His collaborative efforts with Sales, Product, and Marketing teams have been instrumental in ensuring customer satisfaction and highlighting product use cases.