Katie O'neil
About Katie O'neil
Katie O'Neil serves as the Director of Customer Success at Qualified, where she has worked since 2021. She holds a Bachelor's Degree in Economics from Santa Clara University and has held various roles in customer success and marketing at companies such as e.l.f. Cosmetics and GetFeedback.
Current Role at Qualified
Katie O'Neil serves as the Director of Customer Success at Qualified, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her leadership in customer success strategies contributes to the overall growth and retention of clients. Katie's experience in this area is supported by her previous roles in customer success and marketing, allowing her to bring a comprehensive understanding of client needs to her current position.
Previous Experience in Customer Success
Before her current role, Katie O'Neil worked at GetFeedback (by SurveyMonkey) as a Customer Success Manager from 2019 to 2020. In this position, she was responsible for managing client relationships and ensuring customer satisfaction. Additionally, she briefly served as a Senior Customer Success Manager at the same company for two months in 2020. Her experience in customer success roles has equipped her with the skills necessary to drive customer engagement and success.
Educational Background
Katie O'Neil studied at Santa Clara University, where she earned a Bachelor's Degree in Economics. This educational background provides her with a strong foundation in analytical thinking and problem-solving, which are essential skills in her roles within customer success and marketing.
Career Progression in Marketing
Katie's career in marketing began with her role as a Marketing Intern at e.l.f. Cosmetics from 2016 to 2017. She then advanced to become an Assistant Brand Manager at the same company from 2017 to 2019. This progression demonstrates her growth in the marketing field and her ability to take on increasing responsibilities within the industry.
Internship Experience
Katie O'Neil gained early professional experience through various internships. She worked as a Sales and Marketing Intern at MainStreet Property Group LLC in 2015 for two months. Additionally, she interned at the Santa Clara University Office of the General Counsel from 2015 to 2017 for two years. These internships provided her with valuable insights into both marketing and legal frameworks, contributing to her diverse skill set.