Lauren Glantz
About Lauren Glantz
Lauren Glantz serves as the Manager of Customer Education at Qualified, where she has worked since 2022. With a background in learning design and education, she has implemented strategies that significantly enhance audience engagement.
Work at Qualified
Lauren Glantz has been serving as the Manager of Customer Education at Qualified since 2022. In this role, she focuses on enhancing customer engagement and education strategies. She developed a strategic email automation plan that resulted in an 80% increase in audience engagement. Her work involves collaboration with the product team to establish and package career-ready competencies, ensuring that customers receive the necessary training and resources to maximize their use of the platform.
Previous Experience
Before joining Qualified, Lauren held several positions that contributed to her expertise in education and training. She worked as a Senior Analyst of Learning Design at Salesforce from 2020 to 2021. Prior to that, she spent three years at CareerWise Colorado, focusing on training, learning and development, and employee engagement. Lauren also has teaching experience, having served as a Founding Journalism Teacher at Colorado Springs Harrison District 2 Schools and as a Teacher & Leader at KIPP Colorado Schools.
Education and Expertise
Lauren Glantz holds a Bachelor of Business Administration (BBA) from The University of Iowa Tippie College of Business, which she completed from 2009 to 2013. She also studied Journalism and Mass Communication at the University of Iowa during the same period. Additionally, she earned a Master's Certificate in Learning and Development from the University of Denver in 2020. Her educational background supports her roles in customer education and training design.
Background in Nonprofit and Education
Lauren's career includes significant experience in the nonprofit sector and education. She served as a Corps Member at Teach For America from 2013 to 2015, where she focused on teaching and community engagement. She also interned at the Lucile Packard Foundation for Children's Health in 2012, gaining experience in public relations and business development. This diverse background informs her approach to customer education and training.
Competency-Based Learning Initiatives
In her current role, Lauren established a competency-based learning plan designed to track apprentices' growth over a three-year program. This initiative reflects her commitment to developing structured educational frameworks that support learner development and career readiness. Her collaboration with product teams further enhances the effectiveness of these educational strategies.