Rachel Nielsen
About Rachel Nielsen
Rachel Nielsen serves as the Senior Enablement Manager at Qualified, a position she has held since 2024. With a background in customer success and onboarding, she has accumulated extensive experience in the Detroit Metropolitan Area and holds a Bachelor of Arts in Marketing Communications from Columbia College Chicago.
Work at Qualified
Rachel Nielsen currently serves as the Senior Enablement Manager at Qualified, a position she has held since 2024. In this role, she focuses on enhancing customer success and enablement strategies within the organization. Prior to this, she worked as a Customer Success Enablement professional at Qualified from 2022 to 2024. Additionally, she has experience as a Qualified Success Architect since 2021, contributing to the development of customer engagement initiatives.
Previous Experience at Ambassador Software
Before joining Qualified, Rachel Nielsen held multiple roles at Ambassador Software. She served as the Senior Customer Onboarding Manager from 2017 to 2019 and as a Senior Customer Success Manager for a brief period in 2017. Following these roles, she became the Manager of Customer Onboarding from 2019 to 2020. Her tenure at Ambassador Software provided her with extensive experience in customer success management and onboarding processes.
Education and Expertise
Rachel Nielsen earned her Bachelor of Arts in Marketing Communications from Columbia College Chicago, where she studied from 2007 to 2009. She also attended Central Michigan University, focusing on Public Relations, Advertising, and Applied Communication from 2004 to 2007. Additionally, she completed her high school education at Lakeville Memorial High School, graduating in 2004. Her educational background supports her expertise in customer success and marketing communications.
Career Background
Rachel Nielsen has a diverse career spanning various roles in customer success and account management. She began her professional journey at ShowingTime as an Account Manager from 2012 to 2015, followed by a position at Cision as an Account Manager in Client Development from 2015 to 2016. She also worked at Intrado as the Manager of Website Services from 2020 to 2021. Her experiences across different organizations have contributed to her comprehensive understanding of customer engagement and success.