Alex Hass
It Analyst @ Qualtrics
About Alex Hass
● Bilingual (German/English) and independent, experienced IT-professional with strong help desk experience -- provide software, hardware, client/server and networking technical support. ● Proven success working in high-volume, technical help desk settings. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues, both remotely and on-site. ● Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.