Gab Santoro
About Gab Santoro
Gab Santoro serves as the Head of Customer Success Management EMEA at Quantexa, where he has worked since 2022. With over 20 years of experience in customer success and fintech, he focuses on delivering value through contextual decisioning technology.
Work at Quantexa
Gab Santoro has served as the Head of Customer Success Management EMEA at Quantexa since 2022. In this role, based in the London Area, he leads a team dedicated to delivering value and return on investment through contextual decisioning technology. His focus includes enhancing customer satisfaction and retention rates, aligning with Quantexa's mission to empower customers in utilizing data effectively.
Previous Experience
Before joining Quantexa, Gab Santoro held several positions in various organizations. He worked at Featurespace as a Senior Sales Executive and later as a Customer Success Director from 2019 to 2022. His experience also includes roles at OpenBet Ltd as a Senior Account Manager and at IG as a Sales Trader. Santoro has a diverse background in customer success and sales across different sectors, including fintech and risk management.
Education and Expertise
Gab Santoro studied at the University of East Anglia, where he earned a Double BSc Honours in Computer Science and Biomedical Engineering from 2000 to 2004. He also attended the Technical Institute G. Marconi, studying Electronics, IT, Design, IT Systems, and Networking from 1995 to 2000. With over 20 years of experience in customer success, innovation, fintech, risk, fraud, and AI, he possesses a strong educational foundation that supports his professional endeavors.
Achievements
Throughout his career, Gab Santoro has demonstrated a proven track record of transforming teams and key accounts, contributing to triple-digit revenue growth. He has successfully achieved high customer satisfaction and retention rates in his roles. Santoro's mission includes enabling customers to leverage data for good, particularly in combating financial crime and fraud, as well as enhancing customer intelligence and network analytics.