Ricardo Madalan
About Ricardo Madalan
Ricardo Madalan is a Technical Support Representative at Quantrics Enterprises Inc. in Taytay, Rizal, Philippines, with a diverse background in technical support and customer service across several countries.
Current Role at Quantrics Enterprises Inc.
Ricardo Madalan has been employed at Quantrics Enterprises Inc. as a Technical Support Representative since 2017. He has worked in this role for seven years in Taytay, Rizal, Philippines. His responsibilities include providing technical assistance and support to clients, addressing customer inquiries, and troubleshooting issues related to products and services.
Previous Experience in Technical Support
Prior to his current position, Ricardo Madalan worked at Concentrix as a Customer Care Specialist from 2015 to 2017 in Fremont, California, United States. He also held the role of Technical Support Representative at Teletech in 2009 for six months in Englewood, Colorado, United States. His experience in these roles contributed to his expertise in customer service and technical support.
Career Background in Technical Solutions
Ricardo Madalan served as a Technical Solutions Specialist at Atos from 2013 to 2015 in Bezons, Ile-de-France, France. This role involved providing specialized technical solutions to clients. Additionally, he worked as a Consultant at Sutherland Global Services from 2009 to 2013 in Rochester, New York, United States, where he gained further experience in technical consulting.
Educational Background
Ricardo Madalan studied at the University of Santo Tomas, where he gained foundational knowledge relevant to his career. He also attended Kalayaan College, further enhancing his educational qualifications. His academic background supports his professional roles in technical support and customer service.
Early Career in Customer Service
Ricardo Madalan began his career in customer service at HGS - Hinduja Global Solutions, where he worked as a Customer Service Associate from 2004 to 2009 in Bangalore, Karnataka, India. This initial experience laid the groundwork for his subsequent roles in technical support and customer care.