Michelle Eddy
About Michelle Eddy
Michelle Eddy serves as the Director of Customer Success at Quantum Lifecycle Partners, bringing over 16 years of experience in the electronic reuse and recycling industry. She has held various roles in customer care and business development across multiple organizations, demonstrating a strong commitment to client engagement and satisfaction.
Current Role at Quantum Lifecycle Partners
Michelle Eddy serves as the Director of Customer Success at Quantum Lifecycle Partners, a position she has held since 2022. In this role, she focuses on enhancing customer engagement and ensuring a high-quality experience for clients. Her responsibilities include overseeing customer care initiatives and implementing strategies to improve service delivery.
Previous Experience at Quantum Lifecycle Partners
Prior to her current role, Michelle Eddy worked at Quantum Lifecycle Partners in various capacities. She was the Business Development Manager for five months in 2019 and served as the Director of Customer Care & Administration from 2020 to 2022. During her tenure, she contributed to the company's growth and customer satisfaction efforts.
Background in the Electronic Reuse and Recycling Industry
Michelle Eddy has over 16 years of experience in the electronic reuse and recycling industry. Her career includes significant roles at GEEP Inc., where she worked as a Business Development Manager and Senior Account Manager/Supervisor. This extensive background has equipped her with valuable insights into industry practices and customer needs.
Education and Qualifications
Michelle Eddy completed her Bachelor’s Degree at the University of Waterloo, where she studied French Studies and Human Resource Management from 1998 to 2001. She also attended Arthur District High School, achieving the status of Ontario Scholar from 1993 to 1998. Her educational background supports her expertise in customer engagement and administrative processes.
Skills and Expertise
Michelle Eddy possesses skills in Customer Engagement, Account Management, and Administrative Process Management. Her expertise is focused on providing clients with a best-in-class customer experience, which is a central aspect of her current and previous roles in the industry.