Cindi Fosler Phr, Sphr
About Cindi Fosler Phr, Sphr
Cindi Fosler is the Vice President of Customer at Quantum Workplace, where she has worked since 2024. With extensive experience in customer success roles across various companies, she focuses on enhancing customer relationships and driving business value.
Work at Quantum Workplace
Cindi Fosler currently serves as the Vice President of Customer at Quantum Workplace, a position she has held since 2024. In this role, she focuses on enhancing customer relationships and driving customer success initiatives. Her responsibilities include managing expansion and renewal business, improving sales efficiency, and fostering customer lifetime value through targeted programs. Cindi's approach emphasizes collaboration with internal teams and partners to address customer issues and trends effectively.
Previous Experience at IBM
Cindi Fosler has extensive experience at IBM, where she held multiple roles over several years. She served as a Program Director from 2010 to 2014 and was responsible for overseeing various projects. Prior to that, she worked as a Senior Project Manager from 2008 to 2010. Cindi also held the position of Executive Program Manager for Customer Success from 2014 to 2017 and later became an Executive Leader in Customer Success from 2017 to 2018. Her tenure at IBM contributed significantly to her expertise in customer success management.
Education and Expertise
Cindi Fosler earned a Bachelor of Journalism degree in News-Editorial Journalism/English from the University of Nebraska-Lincoln. She furthered her education by obtaining a Certificate in PHR Prep from Cornell University in 2019. This educational background supports her expertise in customer success and project management, equipping her with the necessary skills to excel in her roles across various organizations.
Career in Customer Success
Cindi has held several leadership positions in customer success across various companies. Before joining Quantum Workplace, she was the Vice President of Customer Success at AMS from 2020 to 2022 and served as Director of Customer Success at PwC from 2018 to 2020. She also worked as Senior Director of Global Customer Success at ScienceLogic from 2022 to 2024. Throughout her career, Cindi has focused on building strong customer relationships and enhancing customer satisfaction.
Achievements in Customer Satisfaction
Cindi Fosler has received several internal awards for her contributions to client satisfaction and renewal rates. Her work involves developing programs that enhance business value and help customers achieve their goals. Cindi is known for her ability to drive team efficiency and address customer issues by implementing effective strategies and removing operational roadblocks.