Courtney Franks
About Courtney Franks
Courtney Franks is a Senior Customer Success Manager at Quantum Workplace, where she has worked since 2017. She holds a Bachelor of Science degree in Computer Information Systems from Wayne State College and has previous experience in customer service and sales management.
Work at Quantum Workplace
Courtney Franks has been employed at Quantum Workplace since 2017, serving as a Senior Customer Success Manager. In this role, she acts as a liaison between the sales and technical teams, facilitating communication and project management. Franks is recognized for being an early adopter of new processes, contributing to the implementation of innovative strategies within the organization. Her experience in customer success management supports her efforts to enhance client satisfaction and drive product adoption.
Education and Expertise
Courtney Franks earned her Bachelor of Science degree in Computer Information Systems from Wayne State College, where she studied from 2008 to 2012. Her educational background provides her with a strong foundation in technology and information systems, which she applies in her current role at Quantum Workplace. Franks also has experience as a Web Analyst, further enhancing her technical expertise.
Background
Before joining Quantum Workplace, Courtney Franks worked at Pamida as a Customer Service Associate from 2006 to 2011, where she gained valuable experience in customer service. Following that role, she served as an Independent Sales Director at Mary Kay Inc. from 2013 to 2018 in Omaha, NE. This diverse background in customer service and sales has contributed to her skills in managing client relationships and understanding customer needs.
Professional Experience
Courtney Franks has accumulated significant professional experience over the years. Her tenure at Pamida as a Customer Service Associate lasted five years, during which she developed foundational customer service skills. After that, she transitioned to Mary Kay Inc., where she held the position of Independent Sales Director for five years. This combination of roles has equipped her with a comprehensive understanding of customer engagement and success strategies.