Jarah B.
About Jarah B.
Jarah B. serves as the Director of Implementation & Support, focusing on developing scalable customer support and implementation functions. With extensive experience at Quantum Workplace, she collaborates with various teams to enhance the customer journey.
Current Role at Quantum Workplace
Jarah B. currently serves as the Director of Implementation & Support at Quantum Workplace. In this role, Jarah focuses on building a scalable customer support and implementation function. This position involves collaborating with the directors of Customer Success Managers and Insights to design a customer journey that is both easy and enjoyable. Jarah also works closely with Operations and Product teams to ensure a unified approach to customer and technical support.
Previous Experience at Quantum Workplace
Jarah B. has extensive experience at Quantum Workplace, having held multiple roles over the years. Jarah began as a Customer Success Coordinator from 2011 to 2013, then transitioned to a Customer Success Manager from 2014 to 2015. Following this, Jarah served as a Customer Experience Manager from 2015 to 2017, and later as a Customer Experience Director from 2017 to 2021. Jarah's most recent position before the current role was as Director of Customer Success, which was held from 2021 to 2023.
Education and Expertise
Jarah B. studied at Wayne State College, where a Bachelor of Science (B.S.) degree in Computer Information Systems was achieved. This educational background provides a solid foundation for Jarah's work in customer support and implementation, contributing to the ability to effectively manage technical support and customer success initiatives.