Jermaine Richards
About Jermaine Richards
Jermaine Richards is a System Support Specialist with over 15 years of experience in PC assembling and troubleshooting. He has worked at Quartech since 2018 and previously held a position at Atos, demonstrating strong leadership and customer service skills throughout his career.
Work at Quartech
Jermaine Richards has been employed at Quartech as a System Support Specialist since 2018. In this role, he is responsible for providing technical support and solutions to clients. His experience in the field allows him to effectively troubleshoot issues and assist users with their technical needs. Over the years, he has developed a reputation for delivering quality service and support, contributing to the overall success of the organization.
Previous Experience at Atos
Before joining Quartech, Jermaine Richards worked at Atos as a Systems Technician Specialist from 2015 to 2018. During his tenure, he gained valuable experience in systems support and technical troubleshooting. His role involved addressing technical issues and providing solutions to enhance system performance. This experience helped him build a solid foundation in technical support.
Education and Expertise
Jermaine Richards studied at Centennial College, where he completed a Post Graduate Diploma in Computer Systems Technician - Networking from 2014 to 2015. He also attended Florida Career College, earning an Associate's Degree in Computer Network Engineering from 2003 to 2005. Additionally, he studied Computer Electronic Technology at Mid Florida Tech and received a certificate from 2002 to 2003. His educational background provides him with a strong technical foundation in computer systems and networking.
Technical Skills and Experience
With 15 years of experience in PC assembling and troubleshooting technical problems, Jermaine Richards possesses extensive technical skills. He has demonstrated strong time management abilities, consistently completing requests on time. His experience includes training junior technicians in software support and troubleshooting, showcasing his leadership capabilities within technical support roles.
Customer Service Recognition
Jermaine Richards has been recognized for his excellent customer service in peer and client reviews. His commitment to providing quality support has contributed to positive feedback from users and colleagues alike. This recognition highlights his ability to address client needs effectively and maintain high standards in service delivery.