Brooke Janisin
About Brooke Janisin
Brooke Janisin is an E Comm Support Specialist at Quartzy, where she has worked since 2021. She has a background in education and customer service, with previous roles at Gateway Technical College and Marquette University, and holds multiple degrees in English and Leadership in Education.
Work at Quartzy
Currently, Brooke Janisin serves as an eComm Support Specialist at Quartzy, a role she has held since 2021. In this position, she focuses on providing support for e-commerce operations. Her responsibilities include creating and editing Standard Operating Procedure (SOP) documents for common processes and delivering end-to-end onboarding for new hires. She has established a strong performance record, consistently setting and meeting aggressive quarterly performance Objectives and Key Results (OKRs).
Education and Expertise
Brooke Janisin has a comprehensive educational background with multiple degrees. She earned a Master of Arts in Leadership in Education from Carthage College. Additionally, she holds a Master of Arts in English from Marquette University. Her undergraduate studies culminated in a Bachelor of Arts in English and Psychology from Northern Illinois University. This diverse academic foundation supports her expertise in education and communication.
Background in Education
Brooke Janisin has a significant background in education, having worked as an English instructor at Marquette University from 2003 to 2005. She later served as an English Language Learner (ELL) Instructor at Gateway Technical College from 2015 to 2018. Her experience in these roles has contributed to her skills in teaching and curriculum development.
Customer Service Experience
Brooke Janisin has extensive experience in customer service, having worked as a Guest Services Associate at The Abbey Resort & Avani Spa from 2011 to 2014. She also held the position of Box Office Assistant at Alpine Valley Resort Inc from 2018 to 2020. In her current role at Quartzy, she maintains a customer satisfaction survey rating above 99% on ZenDesk, reflecting her commitment to high-quality service.