Katie Gielen
About Katie Gielen
Katie Gielen serves as the Product Support Lead at Quartzy, Inc., a position she has held since 2019. Previously, she worked as a Customer Service Representative at Bluestem Brands, Inc. and briefly with the U.S. Forest Service.
Work at Quartzy
Katie Gielen serves as the Product Support Lead at Quartzy, Inc. since 2019. In this role, she is responsible for overseeing product support operations and ensuring customer satisfaction. Her position involves addressing user inquiries and providing solutions to enhance the overall user experience. Working remotely, she collaborates with cross-functional teams to improve product functionality and support services.
Previous Experience at Bluestem Brands, Inc.
Before joining Quartzy, Katie Gielen worked at Bluestem Brands, Inc. as a Customer Service Representative from 2015 to 2016. During her year in this role, she managed customer inquiries and provided support to enhance customer satisfaction. This experience contributed to her skills in customer service and communication, which she applies in her current position.
Experience with U.S. Forest Service
In 2017, Katie Gielen worked with the U.S. Forest Service for a brief period of three months in Pinedale, WY. Her role involved wildland fire management, trails maintenance, and construction. This experience provided her with practical skills in outdoor management and teamwork in challenging environments.
Education and Expertise
While specific educational details are not provided, Katie Gielen's professional experience reflects a strong background in customer service and product support. Her expertise includes managing customer relations, problem-solving, and operational support in remote work settings.