Chem Apuya
About Chem Apuya
Chem Apuya is a Customer Success Associate currently working at Queenly in San Francisco, California. With a background in virtual assistance and administrative roles across various companies, Apuya has accumulated diverse experience in customer support and office administration since earning a Bachelor's Degree in Psychology from Cebu Normal University.
Current Role at Queenly
Chem Apuya serves as a Customer Success Associate at Queenly, a position held since 2022. In this role, Apuya focuses on enhancing customer satisfaction and ensuring effective communication between the company and its clients. Based in San Francisco, California, Apuya contributes to the company's mission of providing exceptional service and support to its users.
Previous Experience in Customer Support
Prior to joining Queenly, Chem Apuya worked at HerWit as a Virtual Assistant for six months in 2019. Apuya also held a position at Be a Better Guide Inc. as a Virtual Assistant from 2020 to 2021, gaining valuable experience in customer support and administrative tasks. These roles helped develop skills essential for effective customer engagement.
Early Career and Administrative Roles
Chem Apuya's career began at Delonix Marketing Corporation, where Apuya worked as a Virtual Assistant for four years from 2015 to 2019 in Cebu City, Philippines. Additionally, Apuya served as an Office Administrator at Ace Parking P/L in Victoria, Australia, from 2016 to 2019. These positions provided foundational experience in office management and client relations.
Educational Background in Psychology
Chem Apuya earned a Bachelor’s Degree in Psychology from Cebu Normal University, completing the program from 2010 to 2014. This educational background contributes to Apuya's understanding of human behavior, which is beneficial in customer success roles, enhancing communication and relationship-building skills.
Research and Technical Support Experience
In addition to customer service roles, Chem Apuya has experience as a Researcher and Data Cleaner at GO-VA Incorporated for four months in 2015. Apuya also worked as a Technical Support Representative at [24]7 for six months in 2014-2015. These positions involved problem-solving and data management, further diversifying Apuya's skill set.