Rahul Singh
About Rahul Singh
Rahul Singh is a Genesys CTI Engineer at QuEST Global in the United States and a Genesys CTI Developer at EXILANT Technologies Private Limited in Bengaluru, India.
Current Roles
Rahul Singh is currently working at QuEST Global as a Geneys CTI Engineer in the United States. Simultaneously, he holds a position at EXILANT Technologies Private Limited as a Genesys CTI Developer in the Bengaluru Area, India.
Previous Experience
Rahul Singh previously worked at Infogain India Pvt. Ltd as a Genesys CTI Developer from 2014 to 2016. He was based in Noida (U.P), India, during his tenure with the company.
Educational Background
Rahul Singh studied at Panjab University, where he achieved a Master in Computer Application from 2011 to 2014. His academic focus was on computers, which provided a foundation for his future career in the tech industry.
Technical Specialization
Rahul Singh specializes in the complete installation and configuration of the Genesys framework. His expertise includes CIM Platform, Inbound and Outbound applications, and Multimedia applications. He has a strong grasp of integrating the Genesys framework with Genesys Voice Portal, including Resource Manager and Media Server.
Genesys Management System
Rahul has worked on re-architecting the entire Outbound system using the Genesys Management System (GMS). He showcases proficiency in the installation and integration of the Genesys SIP Server with the existing Genesys Framework.
Troubleshooting Expertise
Rahul is proficient in troubleshooting various issues using URS and TServer logs. His skills extend to working with third-party IVR systems, highlighting his comprehensive technical abilities in the Genesys environment.