Rakesh Sharma
About Rakesh Sharma
Rakesh Sharma is a Senior Process Analyst at QuEST Global in Bengaluru, Karnataka, India, with prior experience at Mahindra Aerospace and PAMS Engineering.
Title
Rakesh Sharma holds the title of Senior Process Analyst. This role involves key responsibilities in project management and quality control, with a focus on continuous improvement and process optimization.
Current Company
Rakesh Sharma is currently employed at QuEST Global in Bengaluru, Karnataka, India. As a Senior Process Analyst, he plays a crucial role in ensuring the effectiveness of project management plans and quality management systems, along with facilitating risk assessments and customer satisfaction.
Previous Experience
Before his current role, Rakesh Sharma worked at Mahindra Aerospace from 2018 to 2022 as a Quality Engineer. Additionally, he was employed at PAMS Engineering as a Process Quality Engineer (GET) from 2017 to 2018. During these periods, he gained substantial experience in quality assurance and process improvement in the aerospace industry.
Education and Expertise
Rakesh Sharma earned his Bachelor of Engineering (BE) in Mechanical Engineering from the Coorg Institute of Technology, Ponnampet. His academic background laid the foundation for his expertise in quality management systems, client-conducted audits, and external quality certifications.
Quality and Process Management
Rakesh Sharma has extensive experience in implementing standard quality management systems (QMS). He independently handles client-conducted audits and external quality certifications, ensuring adherence to stringent standards. He is also skilled in facilitating project risk assessments and driving the implementation of integrated project management plans.
Customer Satisfaction Analysis
Rakesh Sharma performs customer satisfaction (CSAT) analysis on feedback received to help his teams achieve better CSAT scores. His role involves coaching project teams on required topics and providing lean training, thereby enhancing overall project and delivery performance.
Project Performance Analysis
Rakesh Sharma conducts various trend analyses of project performance over key milestones. By drawing inferences from these analyses, he helps teams achieve project goals and maintain delivery excellence.