Samuel Douglas
About Samuel Douglas
Samuel Douglas is a Program Manager at QuEST Global in Rockford, Illinois, overseeing engineering service teams across multiple locations and focusing on revenue goals, customer satisfaction, and leadership development.
Title
Samuel Douglas is a Program Manager at QuEST Global. Based in Rockford, Illinois, he undertakes significant responsibilities in his role, contributing to the company's success in multiple locations across North America.
Company
Samuel Douglas works at QuEST Global, an engineering services company that operates in various sectors including automotive, aerospace, energy, and healthcare. At QuEST Global, Samuel plays a crucial role in managing programs, improving operational efficiencies, and ensuring customer satisfaction.
Education and Expertise
Samuel Douglas graduated from Principia College with a Bachelor of Arts (BA) in Business Administration and Management, General. His educational background in business administration equips him with the skills necessary for effective management and strategic decision-making in his current role.
Program Management at QuEST Global
In his capacity as Program Manager, Samuel Douglas leads engineering service teams located in Rockford, IL; Oakville, ON; Wilson, NC; Troy, OH; and Fort Worth, TX. He is responsible for achieving the company's annual revenue and profit margin goals, overseeing the Customer Satisfaction Index (CSI), and managing project governance.
Leadership and Quality Focus
Samuel Douglas emphasizes program quality and leadership development at QuEST Global. His responsibilities include hiring and onboarding new team members, managing billed hours savings to optimize project efficiency, and leading initiatives aimed at enhancing the overall quality of services provided by the teams under his management.