Christine Williams
About Christine Williams
Christine Williams is the Director of Call Center Operations at QuinStreet, where she oversees a team managing approximately 3 million calls monthly across the US and the Philippines. She develops strategic quality assurance and training programs to improve call center efficiency and has a background in K-12 education.
Current Role at QuinStreet
Christine Williams serves as the Director of Call Center Operations at QuinStreet, a position she has held since 2020. In this role, she oversees a team responsible for managing approximately 3 million calls per month across call centers located in the United States and the Philippines. Christine is instrumental in developing strategic quality assurance and training curriculums aimed at addressing inefficiencies within call center operations. She also acts as the primary contact for business outsource operations sites, managing a team of 100 agents and 11 supervisory staff.
Previous Experience at Modernize
Before her tenure at QuinStreet, Christine Williams worked at Modernize as the Senior Manager of Call Center Operations from 2015 to 2020. During her five years in this role, based in Austin, Texas, she gained valuable experience in managing call center operations and enhancing team performance. Her responsibilities included overseeing operational efficiency and implementing training programs to improve service delivery.
Educational Background
Christine Williams studied at The University of Texas at San Antonio, where she earned a Bachelor of Science degree in Biology. This educational background has provided her with a strong foundation for her career in operations management, particularly in translating instructional theories into effective team development strategies.
Expertise in Call Center Operations
With extensive experience in call center operations, Christine Williams utilizes her background in K-12 education to inform her approach to team development. She focuses on creating training programs that enhance the skills of her team members and improve overall operational efficiency. Her strategic oversight includes addressing inefficiencies and implementing quality assurance measures to ensure high standards of service.