Galina Tselenchuk
About Galina Tselenchuk
Galina Tselenchuk serves as the Vice President of Product Management at QuinStreet, where she has worked since 2017. She has extensive experience in product management, having previously held a similar role at Esurance for 15 years, and has successfully led initiatives that improved agent productivity and conversion rates.
Work at QuinStreet
Galina Tselenchuk has served as Vice President of Product Management at QuinStreet since 2017. In this role, she leads a cross-functional team focused on transforming the company's call center infrastructure. This includes overseeing advancements in telephony, speech analytics, and agent tools. Her leadership has been instrumental in enhancing operational efficiency and improving customer interactions within the organization.
Previous Experience at Esurance
Before joining QuinStreet, Galina Tselenchuk worked at Esurance for 15 years, holding the position of Director of Experience Product Management from 2002 to 2017. During her tenure, she was responsible for designing and launching sales and service applications tailored for renters, homeowners, and motorcycle product offerings. Her initiatives contributed to a 20% increase in agent productivity and a 15% increase in conversion rates.
Education and Expertise
Galina Tselenchuk studied at Gomel'ski Dzjaržauny Universitet imja Franciska Skarany, where she earned a Master's degree in Accounting and Management Information Systems (MIS). Her educational background provides a strong foundation for her roles in product management and experience design, enabling her to effectively lead teams and drive product innovation.
Achievements in Product Management
In her role at QuinStreet, Galina Tselenchuk acted as a major stakeholder in the redesign and launch of the company's billing system. She has also conducted design workshops to establish a future-state map and initial roadmap for new features and functionality. Additionally, she executed concept discovery work aimed at generating innovative concepts for a new sales experience.