Heidi Loving
About Heidi Loving
Heidi Loving is a Senior Call Center Manager specializing in Offshore Operations at QuinStreet, with over 20 years of management experience in customer service. She is currently pursuing a Bachelor of Science in Criminology at Portland State University and is dedicated to mentoring others and fostering personal growth.
Current Role at QuinStreet
Heidi Loving serves as the Senior Call Center Manager for Offshore Operations at QuinStreet, a position she has held since 2021. In this role, she oversees the daily operations of the call center, ensuring efficient service delivery and management of offshore teams. Her extensive experience in customer service management contributes to her effectiveness in this position.
Previous Experience at QuinStreet
Before her current role, Heidi held several positions at QuinStreet. She worked as a Call Center Supervisor from 2014 to 2019, where she managed call center staff and improved operational processes. Following that, she served as the Call Center Operations Manager from 2019 to 2021, where she was responsible for overseeing call center operations and implementing strategies to enhance performance.
Educational Background
Heidi Loving has a solid educational foundation. She studied at Portland Community College from 2018 to 2021, earning an Associate of Science degree. Currently, she is pursuing a Bachelor of Science in Criminology at Portland State University, a program she has been enrolled in since 2021. Her academic journey reflects her commitment to personal growth and development.
Customer Service Management Experience
With over 20 years of management and leadership experience in the customer service industry, Heidi has developed a strong skill set in team management and operational efficiency. Her previous roles include working as an Assistant Manager at McMenamins Pubs & Breweries from 2011 to 2014 and as a Lead Server and Banquet Captain at The Pelican Pub & Brewery from 2007 to 2011. This diverse background has equipped her with the knowledge and expertise to excel in her current role.
Career Transition Goals
Heidi is actively seeking to transition from her current business role into the legal or criminal justice field. This shift aligns with her academic pursuits in criminology and reflects her determination to help others while pursuing her personal growth goals.