Jonathan Cabot
About Jonathan Cabot
Jonathan Cabot is a Contact Center Analyst at QuinStreet, where he has worked since 2022. He possesses strong analytical skills and a talent for communicating complex ideas to stakeholders, drawing on extensive experience in the contact center industry.
Work at QuinStreet
Jonathan Cabot has been employed at QuinStreet as a Contact Center Analyst since 2022. In this role, he demonstrates strong analytical skills and a keen attention to detail. His responsibilities include analyzing contact center operations and identifying solutions to improve performance. He effectively communicates complex ideas to stakeholders, which aids in the development of top-line strategies.
Previous Experience at American Eagle Airlines
Before joining QuinStreet, Jonathan Cabot worked at American Eagle Airlines as a Lead Station Agent from 2011 to 2013. His role involved overseeing station operations at the Cincinnati Northern Kentucky International Airport. This position provided him with valuable experience in managing customer interactions and operational logistics within the airline industry.
Career at Axcess Financial
Jonathan Cabot held multiple positions at Axcess Financial from 2016 to 2021. He started as a Fraud Analyst for six months, followed by three years as a Customer Service Representative I/II. He then advanced to the role of Dialer Analyst for three years, where he developed and maintained inbound and outbound IVRs and dialing campaigns. His final position at Axcess Financial was as a Contact Strategy Analyst for one year, focusing on optimizing contact strategies.
Education and Expertise
Jonathan Cabot studied at Brown Mackie College, where he earned an Associate's Degree in Audio/Video Production. His educational background complements his professional experience, particularly in his ability to communicate effectively and analyze complex data within the contact center environment.