Luke Piccin
About Luke Piccin
Luke Piccin is a Senior Manager of Mid-Market Account Management at QuinStreet, where he has worked since 2022. He has extensive experience in customer success and account management, having held various roles in companies such as GoDaddy and Modernize.
Current Role at QuinStreet
Luke Piccin currently serves as Senior Manager, Mid-Market Account Management at QuinStreet, a position he has held since 2022. In this role, he is responsible for overseeing account management strategies and ensuring client satisfaction within the mid-market segment. He has demonstrated strong organizational skills and the ability to manage multiple projects simultaneously, contributing to the overall success of his team.
Previous Experience at QuinStreet
Prior to his current role, Luke worked at QuinStreet in various capacities. He was a Mid-Market, Senior Enterprise Partner Manager from 2021 to 2022 and a Mid-Market, Enterprise Partner Manager for six months in 2020. His tenure at QuinStreet has been marked by a rapid career progression, including a promotion to Team Lead for Mid-Market Account Management shortly after starting as a Regional Account Manager.
Career Background in Customer Success
Luke has extensive experience in customer success roles. He worked at Modernize as a Customer Success Manager from 2019 to 2020 and held a similar position at Main Street Hub from 2015 to 2017. His focus on client relationships and ability to guide clients toward innovative solutions have been key components of his career, enhancing client satisfaction and retention.
Educational Background
Luke earned a Bachelor of Science in Business Administration (BSBA) from The Ohio State University - The Max M. Fisher College of Business, where he studied Business Administration and Marketing from 2008 to 2012. His education has provided a strong foundation for his career in account management and customer success.
Skills and Expertise
Luke possesses a profound knowledge of data, metrics, and documentation, which supports his project management capabilities. He is recognized for his superb written and oral communication skills, which enhance his leadership and client interactions. His ability to navigate difficult conversations with mental fortitude and empathy is crucial in building rapport with clients and team members.