Melanie Fischer (She/Her)
About Melanie Fischer (She/Her)
Melanie Fischer is a Senior Manager of Customer Services at Quinyx, where she has worked since 2021. With a diverse background in customer service and management roles across various companies, she advocates for inclusive leadership and possesses proficiency in Swedish, German, and English.
Work at Quinyx
Melanie Fischer has been with Quinyx since 2021, currently holding the position of Senior Manager Customer Services. In this role, she leverages her extensive experience in customer service management to enhance the company's global customer service function. Prior to her current position, she served as Manager Customer Services at Quinyx from 2019 to 2020. Her work at Quinyx emphasizes operational efficiency and strategic development within the customer service domain.
Previous Employment History
Before joining Quinyx, Melanie Fischer held various positions in different organizations. She worked at Klarna in multiple roles, including Team Manager Collection Operations from 2013 to 2016, Quality Strategy Specialist from 2016 to 2017, and Manager Dispute Resolutions DK/FI/NO from 2017 to 2018. Additionally, she served as an Editorial Assistant at ZDF from 2010 to 2011 and as a Freelance Reporter at Oberhessische Presse for two months in 2011. Her diverse background contributes to her comprehensive understanding of customer service.
Education and Expertise
Melanie Fischer studied at Philipps-Universität Marburg, where she earned a Master of Arts (MA) in English Literature, Political Science, and Economics from 2005 to 2011. She also attended Umeå universitet, focusing on Gender Studies, Swedish Politics, and Swedish from 2008 to 2009. Her educational background supports her professional expertise in customer service management and her advocacy for inclusive leadership.
Language Proficiency
Melanie Fischer possesses full working proficiency in Swedish, German, and English. This multilingual capability enhances her effectiveness in expanding the customer service function at Quinyx to a global scale. Her language skills facilitate communication with diverse customer bases and contribute to her role in managing customer service operations.
Leadership Advocacy
Melanie Fischer advocates for courageous, sustainable, and inclusive leadership. She emphasizes the importance of empathy, empowerment, and accountability in her leadership approach. This advocacy aligns with her professional roles, where she aims to foster a supportive and effective customer service environment.