Melissa Lyon
About Melissa Lyon
Melissa Lyon is a WFM Application Specialist at Quinyx, specializing in workforce management and AI solutions. She has a diverse background in career development and implementation consulting, with experience at several universities and software companies.
Current Role at Quinyx
Melissa Lyon serves as a WFM Application Specialist at Quinyx since 2021. In this role, she acts as a Project Manager, ensuring the timely and quality delivery of projects. She supports clients post-implementation through managed services and facilitates software implementations for clients with employee sizes ranging from 500 to 5000. Additionally, she conducts regression testing to validate the performance of Artificial Intelligence solutions for clients and solicits feedback for product enhancements.
Previous Experience in Career Development
Prior to her current position, Melissa Lyon held various roles in career development. She worked as the Assistant Director of Career and Professional Development at the University of Florida Career Resource Center from 2015 to 2017. She also served as the Director of Career and Professional Success at the University of New Hampshire-Manchester from 2017 to 2019. Additionally, she was a Graduate Assistant for Career and Academic Planning at James Madison University from 2014 to 2015.
Experience in Higher Education Solutions
Melissa Lyon has experience in higher education solutions, having worked as an Implementation Consultant for Blackbaud from 2019 to 2020. She also served as an Implementation Specialist at Campus Cafe Software from 2020 to 2021. Her roles involved facilitating software implementations and liaising between project teams to integrate with common HR systems such as ADP and Workday.
Educational Background
Melissa Lyon holds a Bachelor of Arts in Political Science from Stockton University, where she studied from 2009 to 2013. She furthered her education at James Madison University, earning a degree in Counseling Psychology with a focus on College Student Personnel Administration from 2013 to 2015.
Skills and Expertise
Melissa Lyon is recognized as a Subject Matter Expert in Quinyx Workforce Management and AI solutions, particularly in areas like Demand Forecasting, Auto Schedule, and Auto Assign for workforce optimization. She liaises between internal and external project teams and conducts regression testing to ensure the performance of AI solutions for clients.