Sravanthi Muppavarapu
About Sravanthi Muppavarapu
Sravanthi Muppavarapu is a Salesforce Application Specialist with extensive experience in Salesforce environments. She has held various roles in companies such as Tech Mahindra, Salesforce, Kry, and Cognizant, and possesses multiple Salesforce certifications.
Work at Quinyx
Currently, Sravanthi Muppavarapu serves as a Salesforce Application Specialist at Quinyx, having joined the company in 2023. In this role, she applies her extensive knowledge of Salesforce applications to enhance user experiences and streamline processes. Her responsibilities include collaborating with cross-functional teams to ensure effective stakeholder management and delivering high-quality solutions tailored to customer needs.
Previous Experience in Salesforce Development
Before her current position, Sravanthi worked in various roles related to Salesforce. She was a Salesforce Developer at Tech Mahindra from 2016 to 2019, where she gained foundational experience in Salesforce development. Subsequently, she held the position of Customer Success Engineer at Salesforce from 2019 to 2021, focusing on customer satisfaction and support. Additionally, she worked as a Salesforce Analyst at Kry from 2021 to 2023, where she continued to refine her skills in optimizing user experiences.
Education and Expertise
Sravanthi Muppavarapu holds a Bachelor of Technology (BTech) in Computer Engineering from JNTUH College of Engineering Hyderabad, which she completed from 2011 to 2015. Her educational background provides a solid foundation for her technical skills in Salesforce. She has also earned multiple Salesforce certifications, including Salesforce Administrator, Platform App Builder, and Service Cloud Consultant, demonstrating her expertise in the Salesforce ecosystem.
Skills and Methodologies
Sravanthi is skilled in Agile methodologies, specifically SCRUM and KANBAN, which she applies in her project management practices. She has experience using tools such as Jira, Zendesk, and Slack for effective communication and project tracking. Her proficiency extends to documenting knowledge bases and user manuals, ensuring that new processes are well understood and accessible to users.
Background in Salesforce Applications
With extensive experience in requirement gathering, analysis, development, and support within Salesforce environments, Sravanthi Muppavarapu has developed a strong technical and CRM background. Her expertise enables her to custom design solutions and troubleshoot complex issues within Salesforce applications, contributing to her commitment to exceeding customer satisfaction and quality expectations.