Don Levesque
About Don Levesque
Don Levesque is a BDC Real Time Adherence (RTA) Analyst at Quorum Information Technologies Inc. in Saint John, New Brunswick, with extensive experience in operations and customer service roles across various organizations.
Current Role at Quorum Information Technologies
Don Levesque has been employed at Quorum Information Technologies Inc. since 2021, where he serves as a BDC - Real Time Adherence (RTA) Analyst. In this role, he is responsible for managing the performance metrics related to customer service operations. His work involves ensuring effective management of incoming and outgoing communications, including phone calls, chats, and emails, at the Business Development Centre. This position builds on his extensive experience in operational roles within the technology sector.
Previous Experience in Operations
Prior to his current role, Don Levesque worked as a BDC Analyst at Quorum Information Technologies from 2018 to 2021. He also held the position of Operations Specialist at DealerMine Inc. from 2012 to 2016. His experience spans over six years in operations, focusing on customer service performance. Additionally, he served as a Supervisor at the Canadian Red Cross from 2017 to 2018, where he managed client services.
Long-Term Employment at J.D. Irving, Limited
Don Levesque worked at J.D. Irving, Limited for 13 years, from 1998 to 2011. During this time, he held various roles, including Computerized Systems Coordinator and Service Dispatcher. His long tenure at J.D. Irving provided him with a solid foundation in operational management and customer service, contributing to his expertise in the field.
Educational Background
Don Levesque completed his education at Polyvalente Thomas Albert, where he earned a High School Diploma. This educational background has supported his career in operations and customer service, equipping him with essential skills for his roles in various organizations.
Skills and Competencies
Don Levesque possesses strong computer skills, which are essential for his analytical role. He is adept at writing reports and making operational recommendations based on data analysis. His ability to manage communication effectively contributes to his success in ensuring high performance in customer service operations.