Michael Mc Garvey
About Michael Mc Garvey
Michael McGarvey serves as the Director of Continuous Improvement at Quorum Information Technologies, where he has worked since 2020. He has extensive experience in the automotive industry and a background in training and account management from his previous roles at DealerMine CRM.
Current Role at Quorum Information Technologies
Michael Mc Garvey serves as the Director of Continuous Improvement at Quorum Information Technologies, a position he has held since 2020. In this role, he focuses on enhancing operational efficiency and driving process improvements within the organization. His expertise in continuous improvement methodologies contributes to the company's commitment to delivering high-quality services in the automotive industry.
Previous Experience at DealerMine CRM
Michael Mc Garvey has extensive experience at DealerMine CRM, where he worked in various capacities from 2016 to 2020. He began as an Application Trainer and progressed to the roles of Account Manager and Training Manager. His responsibilities included training clients on software applications and managing customer accounts, which helped him develop a strong understanding of client needs and software functionalities.
Education and Technical Skills
Michael studied at New Brunswick Community College (NBCC) from 2002 to 2003, where he earned a diploma in Industrial Mechanics and Maintenance Technology. He is technically proficient in Microsoft Power BI, a business analytics tool that enables users to visualize data and share insights across the organization. His technical skills complement his experience in continuous improvement and process optimization.
Background in Retail Management
Before transitioning to the technology sector, Michael Mc Garvey worked as a Store Manager at Couche-Tard from 2007 to 2016. His nine years in retail management provided him with valuable experience in operations, customer service, and team leadership. This background has contributed to his ability to exceed sales targets and enhance customer satisfaction in his subsequent roles.
Strengths in the Automotive Industry
Michael has developed growing strengths in the automotive industry, particularly in process consultations and market analysis. His experience in continuous improvement and customer relations positions him well to contribute to advancements within this sector. His focus on operational efficiency aligns with industry trends aimed at enhancing service delivery and customer experience.