Stephanie Walsh
About Stephanie Walsh
Stephanie Walsh is a Workforce Planner at Quorum Information Technologies, with extensive experience in workforce management and analysis across various companies. She has held positions at Newfoundland Power, Sitel, and Rogers Communications, and holds a BA in Archaeology and History from Memorial University of Newfoundland.
Current Role at Quorum Information Technologies
Stephanie Walsh has been serving as a Workforce Planner at Quorum Information Technologies since 2021. In this role, she is responsible for analyzing workforce data and optimizing staffing strategies to enhance operational efficiency. Her work contributes to the overall effectiveness of the organization, ensuring that resources are allocated appropriately to meet business demands.
Previous Experience at Newfoundland Power
Prior to her current position, Stephanie Walsh worked at Newfoundland Power as a Contact Centre Analyst from 2014 to 2019. During her five years in this role, she focused on improving customer service operations and analyzing contact center metrics to drive performance improvements. This experience provided her with valuable insights into the energy sector and customer engagement strategies.
Career at Sitel
Stephanie Walsh has extensive experience at Sitel, where she held multiple roles over several years. She worked as a Forecaster from 2007 to 2010, followed by a position as Workforce Manager from 2010 to 2014, both in Nicaragua and Panama. After a brief hiatus, she returned to Sitel as a Workforce Manager from 2019 to 2020, managing operations in Nicaragua and the US Work-at-Home environment. Her roles involved workforce planning, forecasting, and performance management.
Work Experience at Rogers Communications
Before her tenure at Sitel, Stephanie Walsh worked as a Workforce Analyst at Rogers Communications from 2002 to 2007. In this position, she was responsible for analyzing workforce data and supporting scheduling processes to ensure optimal staffing levels. This role laid the foundation for her expertise in workforce management.
Education in Archaeology and History
Stephanie Walsh earned a Bachelor of Arts degree in Archaeology and History from Memorial University of Newfoundland, where she studied from 1991 to 1996. This educational background provided her with critical thinking skills and a strong analytical foundation, which she has applied throughout her career in workforce planning and analysis.