Steve Harwood
About Steve Harwood
Steve Harwood is the Director of BDC Operations at Quorum Information Technologies Inc., where he focuses on inspiring staff and enhancing operational excellence. With over 25 years of experience in customer service, he specializes in change management and has held various leadership roles in organizations such as TD Insurance and HB Group Insurance Management Ltd.
Work at Quorum Information Technologies
Steve Harwood has been serving as the Director of BDC Operations at Quorum Information Technologies Inc. since 2021. In this role, he focuses on operational excellence and process improvement, aiming to enhance both client and employee satisfaction. His responsibilities include inspiring staff to reach their full potential and proactively identifying risks and opportunities to improve organizational performance. His leadership is characterized by a commitment to creating high-performing teams within complex environments.
Previous Experience in Customer Service
Steve Harwood has over 25 years of experience in customer service across diverse and complex environments. Prior to his current role, he worked at TD Insurance as the VP of National Client Services from 2001 to 2011, where he managed client relationships and service delivery. He also served as the Contact Centre Manager for Ontario and West Regions at HB Group Insurance Management Ltd. from 2012 to 2019, focusing on operational management and team performance.
Education and Expertise
Steve Harwood studied Geography at McGill University, where he earned a Bachelor of Arts degree from 1980 to 1984. His educational background supports his expertise in operational excellence, process improvement, and change management. He possesses strong relationship management skills and excellent communication abilities, which contribute to his effectiveness in leading teams and enhancing organizational performance.
Background in Leadership Roles
Steve Harwood has held various leadership positions throughout his career. He worked as the Director at Davis and Henderson for one year from 2000 to 2001. His extensive experience in leadership roles has equipped him with the skills necessary to create high-performing teams and manage complex operational challenges effectively.