Betsy Wilson
About Betsy Wilson
Betsy Wilson serves as the Director of Customer Experience at QuotaPath, where she manages a team focused on onboarding, product adoption, and customer renewals. With extensive experience in customer success and sales across various tech companies, she has held key roles at Twitter, Cision, and Yahoo! Inc.
Current Role at QuotaPath
Betsy Wilson serves as the Director of Customer Experience at QuotaPath since 2023. In this role, she manages a team of six Customer Experience Managers. Her responsibilities include overseeing onboarding, product adoption, and customer renewal processes. She is also responsible for contract negotiations related to customer renewals and expansions. Betsy monitors team metrics, including Gross Revenue Retention (GRR), to ensure alignment with company goals and financial plans. Additionally, she implements and automates strategies to enhance team efficiency and improve customer value delivery.
Previous Experience at QuotaPath
Prior to her current role, Betsy Wilson worked at QuotaPath as a Senior Manager of Customer Success for five months in 2023. In this position, she focused on enhancing customer satisfaction and success metrics. Her experience at QuotaPath has contributed to her understanding of customer needs and the importance of effective communication in customer relations.
Career Background at Twitter
Betsy Wilson has extensive experience at Twitter, where she held multiple roles from 2020 to 2023. She served as a Strategic Publisher Manager from 2020 to 2022, followed by a position as a Sales Specialist for six months in 2022. She later transitioned to a Senior Sales Specialist role, where she continued to develop her skills in customer engagement and sales strategies until 2023.
Experience at Yahoo! Inc.
Betsy Wilson worked at Yahoo! Inc. in various capacities, including as a Senior Sales Project/Program Manager for four months in 2016 and as a Sales Project/Program Manager - Publisher Development from 2015 to 2016. Her tenure at Yahoo! provided her with valuable insights into sales processes and project management within a large technology company.
Educational Background
Betsy Wilson studied at the University of Denver, where she earned a Bachelor of Science in Business Administration (BSBA) with a focus on Marketing from 2007 to 2011. She is currently studying General Education and Business at Maastricht University, which began in 2009. Her educational background has equipped her with a solid foundation in marketing principles and business strategies.