Matt Kerlin
About Matt Kerlin
Matt Kerlin serves as the Manager of Customer Support at QuotaPath, where he has worked since 2023. He has extensive experience in customer success roles across various companies in Austin, Texas, and holds degrees in Communication and Media Studies.
Work at QuotaPath
Matt Kerlin has been serving as the Manager of Customer Support at QuotaPath since 2023. In this role, he is responsible for overseeing customer support operations, ensuring customer satisfaction, and managing support team performance. His tenure at QuotaPath follows a previous position within the company as Customer Success Manager II from 2022 to 2023. Both roles have been based in Austin, Texas.
Previous Experience in Customer Success
Prior to his current role, Matt Kerlin held various positions in customer success. He worked at Digital Pharmacist Inc. as Senior Manager of Customer Success from 2020 to 2021 and as Manager of Implementation from 2018 to 2019. He also served as Manager of Customer Success & Implementation at the same company from 2019 to 2020. His experience includes roles at Ruby as Customer Success Operations Manager and at Yodle in multiple customer success positions from 2015 to 2017.
Educational Background
Matt Kerlin studied at Kennesaw State University, where he earned a Bachelor's degree in Communication and Media Studies. He also attended the University of South Carolina, focusing on Mass Communication and Media Studies. His educational background supports his professional skills in communication and customer support.
Skills and Competencies
Matt possesses strong organizational, verbal, and written communication skills, essential for his role as Manager of Customer Support. He is recognized for his problem-solving abilities and capacity to set effective priorities. His collaborative approach and positive attitude contribute to effective teamwork and management interactions.
Background in Competitive Swimming
Matt Kerlin has a background as a competitive swimmer. This experience has contributed to his ability to prepare for challenges and succeed in various circumstances, enhancing his resilience and focus in professional settings.