Andrew Miseo
About Andrew Miseo
Andrew Miseo is a Desktop Support Specialist at QuVa Pharma, Inc., with a diverse background in IT roles spanning over a decade. His experience includes positions as an IT Technician and IT Systems Analyst, showcasing his strong problem-solving skills and proficiency in Microsoft Server tools.
Work at QuVa Pharma
Andrew Miseo has been employed at QuVa Pharma, Inc. as a Desktop Support Specialist since 2022. In this role, he provides technical support and troubleshooting for desktop systems, ensuring that users have reliable access to technology. His responsibilities include resolving system issues and maintaining hardware functionality, contributing to the overall efficiency of IT operations within the organization.
Previous Experience in IT
Before joining QuVa Pharma, Andrew worked at Frazier Industrial Company as an IT Technician from 2021 to 2022. He is currently serving as an IT Systems Analyst at the same company since 2023. His previous roles also include Information Technology Administrator at AJG Packaging from 2018 to 2021 and Applications System Administrator at BMC - Building Materials and Construction Solutions from 2014 to 2017. This diverse experience has equipped him with a strong foundation in IT support and systems management.
Education and Expertise
Andrew studied at Wake Technical Community College, where he earned an Associate of Arts and Sciences (AAS) degree in Information Technology from 2014 to 2015. His education has provided him with essential skills in managing Microsoft Server tools, including Active Directory account management. He is proficient in using the Microsoft Office suite, which supports various administrative tasks and enhances his effectiveness in IT roles.
Technical Skills and Problem-Solving Abilities
Andrew possesses strong problem-solving skills, which he applies to efficiently resolve system and application issues. He has expertise in application administration and management, contributing to effective IT operations. Additionally, he understands the installation and replacement of desktop and laptop hardware components, ensuring that users experience smooth hardware functionality.
Customer Service and Communication Skills
Andrew is recognized for his excellent customer service and communication skills, which are vital in providing high-quality support in IT roles. His ability to interact effectively with users enhances the support experience and ensures that technical issues are addressed promptly and efficiently.