Jacob Hurd
About Jacob Hurd
Jacob Hurd is a Customer Support Specialist currently working at R-Zero in Salt Lake City, Utah. He has a background in project management and customer support, with experience managing installations and developing standard operating procedures in previous roles.
Work at R-Zero
Jacob Hurd has been employed at R-Zero as a Customer Support Specialist since 2021. In this role, he focuses on providing support to customers, ensuring their needs are met effectively. His experience in customer support contributes to the overall success of the company in delivering its services.
Previous Experience at FloWater
Prior to joining R-Zero, Jacob Hurd worked at FloWater as a Customer Support Specialist from 2019 to 2021. He managed over 1,000 installations of FloWater Refill Stations, overseeing the successful delivery and installation process. He also coordinated a team of five technicians for installations and repairs across Southern California and Arizona.
Experience at thyssenkrupp Elevator
Jacob Hurd served as a Junior Project Manager at thyssenkrupp Elevator from 2016 to 2019 in the York, Pennsylvania Area. His responsibilities included managing projects and ensuring they were completed on time and within budget. This role provided him with valuable project management experience.
Education and Expertise
Jacob Hurd studied at James Madison University, where he earned a Bachelor of Business Administration (BBA) with a concentration in Management, Technology, Innovation, and Entrepreneurship. His education has equipped him with skills relevant to his roles in customer support and project management.
Early Career and Internships
Jacob Hurd began his career as a Logistics Intern at Dynamic Aviation in 2015. He also worked as a Resident Advisor at James Madison University's Office of Residence Life from 2013 to 2014. These early experiences contributed to his development in leadership and operational skills.