Kyle Swain, Clss
About Kyle Swain, Clss
Kyle Swain is a Customer Success professional with a diverse background in customer service and quality assurance. He has held various roles at companies such as American Express, RBC Bearings, and Comcast, and currently works at R-Zero, where he focuses on enhancing customer satisfaction and retention.
Work at R-Zero
Kyle Swain has been employed at R-Zero since 2022, where he holds a position in Customer Success. In this role, he focuses on enhancing customer satisfaction and retention. His responsibilities include implementing custom measures for each account, which have contributed to an increase in Net Promoter Score (NPS) and subscription retention. His work is integral to ensuring that clients receive optimal support and value from the company's offerings.
Previous Employment Experience
Prior to his current role, Kyle Swain accumulated diverse experience in customer service and quality assurance. He worked at American Express as a Quality Assurance Specialist for six months in 2018. He then served as a Customer Service representative at RBC Bearings from 2019 to 2021. His earlier roles include a position as a Sales Associate at Performance Bicycle from 2013 to 2014 and as a Store Co Manager at Speedway LLC from 2015 to 2016. Additionally, he was a Customer Relations Specialist at Comcast from 2016 to 2017.
Education and Expertise
Kyle Swain earned a Bachelor of Arts in Political Science and Government from Indiana University Bloomington, where he studied from 2011 to 2015. His educational background provides him with a solid foundation in analytical thinking and communication skills, which he applies in his customer success role. He also utilizes dynamic worksheets and macros to enhance productivity and effectively track workload.
Achievements in Customer Success
In his current role at R-Zero, Kyle Swain has developed standard work and best practices specifically for products of newly acquired businesses. His initiatives have led to measurable improvements in customer satisfaction metrics, including an increase in Net Promoter Score (NPS) and subscription retention. These achievements reflect his commitment to enhancing the customer experience and driving business success.