Candace D.
About Candace D.
Candace D. is the Vice President of Customer Success at Rabbet, where she has worked since 2021. With extensive experience in consumer marketing and digital commerce, she has held various leadership roles across multiple companies, focusing on enhancing customer experiences and process improvement.
Current Role at Rabbet
Candace D. serves as the Vice President of Customer Success at Rabbet, a position she has held since 2021. In this role, she focuses on enhancing customer experiences and driving customer success strategies. Based in Austin, Texas, she utilizes her extensive background in consumer marketing and digital commerce to implement effective solutions that meet client needs.
Previous Experience in Customer Success
Prior to her current role, Candace D. held various positions that contributed to her expertise in customer success. She worked at Umbel as the Director of Client Success from 2017 to 2018 and later served as Vice President of Client Services at the same company from 2018 to 2019. Additionally, she was the Head of Client Success at Medici from 2020 to 2021, where she focused on improving client relationships and outcomes.
Marketing and Account Management Background
Candace D. has a solid foundation in marketing and account management, having worked at several notable agencies. She was an Account Supervisor at GSD&M from 2008 to 2013 and held the position of Account Director at mcgarrybowen for 11 months in 2013-2014. Her experience also includes roles as an Account Executive and Account Supervisor at Publicis from 2000 to 2002 and 2004 to 2008, respectively.
Education and Academic Background
Candace D. studied at Texas State University, where she earned a Bachelor of Arts degree in Communications. This academic background laid the groundwork for her career in marketing and customer success, equipping her with essential communication skills and knowledge in consumer behavior.
Expertise in Consumer Marketing and Technology
Candace D. specializes in consumer marketing and digital commerce, leveraging data analytics software and marketing technology. She has developed strategic programs aimed at enhancing customer experiences across various industries, including retail, consumer packaged goods (CPG), energy, sports and entertainment, and healthcare. Her focus on process improvement and scaling has been instrumental in her success in customer success roles.