Kevin Jackson Ii
About Kevin Jackson Ii
Kevin Jackson II is a Store Systems Help Desk Technician I at RaceTrac, where he has worked since 2019. He holds an Associate's degree in Information Technology from Florida Technical College and completed a UX Design Immersive program at General Assembly.
Work at RaceTrac
Kevin Jackson II has been employed at RaceTrac as a Store Systems Help Desk Technician I since 2019. In this role, he provides support for technical equipment and software applications used in RaceTrac and RaceWay stores. His responsibilities include troubleshooting and handling call-taking functions as part of the Store Systems Help Desk team. Kevin follows up on service complaints to ensure that vendor-related issues are resolved, contributing to the overall efficiency of operations. He manages his time effectively to meet all tasks and service level agreements in a timely manner.
Education and Expertise
Kevin Jackson II studied at General Assembly, where he completed a UX Design Immersive program. He also attended Florida Technical College, earning an Associate's degree in Information Technology. His educational background equips him with a solid foundation in both user experience design and technical support, enabling him to effectively address the needs of users and enhance their experience with technology.
Background
Before joining RaceTrac, Kevin worked at NCR Corporation as a Data Entry/Configuration Specialist for eight months in 2018 to 2019. He also served as a UX Web Content Implementer at AT&T from 2014 to 2017 for three years. These prior positions provided him with experience in data management and user experience, which are beneficial in his current role at RaceTrac.
Customer Service Focus
In his current position, Kevin Jackson II ensures exceptional customer service to field personnel. He prioritizes maximizing efficiency while addressing technical issues, which is essential for maintaining smooth operations within the stores. His commitment to customer service is reflected in his follow-up on service complaints and his proactive approach to resolving vendor-related issues.