Kristen Martin
About Kristen Martin
Kristen Martin is a Senior Manager at RaceTrac, where she has worked since 2021, focusing on enhancing customer service and operational efficiency. With over two decades of experience at RaceTrac, she monitors service metrics, conducts audits, and leads the onboarding process for new hires.
Work at RaceTrac
Kristen Martin has been employed at RaceTrac since 1998, initially serving as a Manager until 2021. In her current role as Senior Manager, which she has held for three years, she focuses on enhancing customer service practices and improving operational efficiency. Her responsibilities include monitoring daily metrics related to field service calls and maintenance issues, ensuring that personnel support is adjusted as needed. Additionally, she conducts audits of service tickets and phone calls to uphold quality standards.
Education and Expertise
Kristen Martin graduated from William Howard Taft High School, where she earned her High School Diploma from 1990 to 1998. Her extensive experience at RaceTrac, spanning over two decades, has equipped her with expertise in customer service enhancement and operational management. She oversees the onboarding process for new hire specialists, ensuring they are well-prepared for their roles.
Background
Kristen Martin has dedicated her career to RaceTrac, accumulating 23 years of experience at the company. Her journey began in 1998, and she has progressed through various roles, ultimately becoming a Senior Manager. Her long tenure at RaceTrac has provided her with a deep understanding of the company's operations and customer service strategies.
Leadership and Mentorship
In her role as Senior Manager, Kristen Martin leads and mentors her direct reports. She ensures that her team members have access to the necessary tools and resources for their professional development. This focus on leadership and mentorship contributes to a supportive work environment and promotes the growth of her team.