La Donna Witty, Itil, Csam
About La Donna Witty, Itil, Csam
La Donna Witty is a Technical Support Manager with over 18 years of experience in IT roles, currently working at RaceTrac in Atlanta, Georgia. She holds a Bachelor's degree in Computer Science and has professional certifications in ITIL Foundations, A+, and CSAM.
Work at RaceTrac
La Donna Witty has been employed at RaceTrac since 2014, serving in multiple roles over the years. Initially, she held the position of Software Asset Licensing Manager and Lead Desktop Support Analyst for 10 years. In 2017, she transitioned to the role of Sr Technical Support Security Analyst and Software Asset Licensing Manager, where she has worked for 7 years. Most recently, she has been the Technical Support Manager since 2021, contributing to the company's IT operations in the Greater Atlanta Area.
Education and Expertise
La Donna Witty studied at American InterContinental University, where she earned a Bachelor's degree in Information Technology & Networking from 2004 to 2006. She also attended Tennessee State University from 1996 to 2001, focusing on Computer Science. Additionally, she completed her secondary education at Hamilton High School from 1993 to 1996. Her educational background supports her extensive expertise in IT roles, including software and licensing asset management, IT security, and desktop/network analysis.
Professional Certifications
La Donna Witty holds several professional certifications that enhance her qualifications in the IT field. She has obtained ITIL Foundations, A+, and CSAM certifications. These credentials demonstrate her commitment to maintaining industry standards and best practices in IT service management and asset management.
Background in IT Roles
With over 18 years of experience in various IT roles, La Donna Witty has developed a diverse skill set. Her career includes significant positions such as Sr. Service Desk Analyst/Team Lead at Lend Lease from 2008 to 2014. Throughout her career, she has gained proficiency in a wide range of applications and tools, including ServiceNow, Remedy, and Microsoft O365, among others. Her background reflects a strong foundation in technical support and security analysis.
Technical Skills and Competencies
La Donna Witty possesses advanced technical skills in areas such as intrusion detection, vulnerability scanning, and antivirus tools. She is experienced in using various applications, including Active Directory, Azure, and VDI/VMWare. Her ability to operate across different platforms and environments, along with her quick adaptability to new technologies, underscores her effectiveness in technical support and security roles.