Marcus Riley
About Marcus Riley
Marcus Riley is the General Manager at RaceTrac, where he has worked since 2019. He has a background in retail management and sales, having previously held positions at AT&T, T-Mobile, and Circle K, and he holds a Bachelor of Business Administration from Southern University.
Work at RaceTrac
Marcus Riley has served as the General Manager at RaceTrac since 2019. In this role, he focuses on modeling world-class service to enhance team performance among Retail Sales Associates. His leadership emphasizes the importance of hiring and developing front-line associates to meet customer expectations and maximize sales opportunities. Under his management, the store aims to achieve operational excellence and financial results.
Previous Experience in Retail Management
Before joining RaceTrac, Marcus Riley held several positions in retail management. He worked at T-Mobile as a High Volume Retail Lead Sales Associate from 2012 to 2016 and as a High Volume Retail Associate Manager from 2014 to 2016. His experience also includes a role as Store Manager Trainee at Circle K from 2007 to 2008. These positions contributed to his expertise in developing high-performing teams and delivering exceptional customer service.
Education and Expertise
Marcus Riley studied at Southern University and Agricultural and Mechanical College at Baton Rouge, where he earned a Bachelor of Business Administration (BBA) degree from 2003 to 2007. His academic background in Business, Management, Marketing, and Related Support Services has equipped him with the knowledge necessary for effective retail management and team development.
Commitment to Retail Performance
Marcus Riley is committed to the five pillars of great retail performance: World Class Service, High Performing Teams, Visual Merchandising, Operations Excellence, and Financial Results. He has a unique talent for developing others by identifying needs and creating opportunities for growth. His approach has consistently led to improved customer relationships and store profitability.
Early Career at AT&T and Convergys
Marcus Riley began his career in the retail sector as a Sales Associate at AT&T from 2009 to 2011. Prior to that, he worked as a Team Lead at Convergys from 2003 to 2007. These early experiences laid the foundation for his skills in customer service and team leadership, which he has built upon throughout his career.