Tiffany Kongpachith
About Tiffany Kongpachith
Tiffany Kongpachith is a Senior Technical Support Analyst III at RaceTrac, with extensive experience in identity and access management and security solutions. She has a background in cyber security consulting and application testing, and has worked in various technical roles over the past seven years.
Current Role at RaceTrac
Tiffany Kongpachith serves as a Technical Support Analyst III (Senior) at RaceTrac, a position she has held since 2022. In this role, she manages enrollments and disenrollments for corporate Apple iPads across RaceTrac store locations. Tiffany utilizes Microsoft Azure and Microsoft Intune to provision Windows 365 Cloud PCs and facilitate application deployment. She also employs Quest KACE System Management Appliance (SMA) for scripting, inventory, and reporting across RaceTrac and RaceWay back office PCs. Additionally, she provides mentoring and supports training and development for other Technical Support Analysts within the organization.
Previous Experience at Information Security Xperts, Inc.
Tiffany Kongpachith worked at Information Security Xperts, Inc. in two capacities. From 2016 to 2018, she served as a Security Application Testing Engineer, contributing to security application testing initiatives. Following this role, she worked as a Cyber Security Consultant from 2018 to 2021, where she focused on cybersecurity solutions in Norcross, Georgia. Her experience in this organization equipped her with extensive knowledge in identity and access management, as well as expertise in Broadcom Symantec security solutions.
Education and Expertise
Tiffany Kongpachith earned a Bachelor of Science in Computer Information Systems from Shorter University, where she studied from 2014 to 2018. Prior to this, she completed her high school education at Brookwood High School, focusing on Computer Science from 2010 to 2014. Her educational background laid the foundation for her technical skills, which include Windows, MacOS, and Linux administration, asset management, and federation/SAML integrations. She has over seven years of experience in deploying, integrating, and delivering complex identity and access management security solutions.
Early Career Experience
Tiffany Kongpachith began her career as a Shipping and Receiving Clerk at Apparel Manufacturing in 2014, where she worked for two months. She also gained experience as a Video and Graphics Assistant for Atlanta Blaze in 2016, a role she held for three months. These early positions contributed to her skill set and provided her with foundational work experience before advancing into technical roles in cybersecurity and support.