Carol Mannella
About Carol Mannella
Carol Mannella is a Customer Success Operations Analyst with over a decade of experience in the field. She holds a Bachelor of Arts in Organizational Communication from California State University, Chico, and previously worked at The Republic of Tea for eleven years.
Work at Radiant
Carol Mannella has been employed at Radiant Logic as a Customer Success Operations Analyst since 2012. In this role, she focuses on enhancing customer satisfaction and operational efficiency. Her responsibilities include analyzing customer feedback, optimizing processes, and ensuring that clients receive the support they need to maximize the value of Radiant Logic's solutions. Over her tenure, she has contributed to the development of strategies that improve customer engagement and retention.
Education and Expertise
Carol Mannella earned her Bachelor of Arts degree in Organizational Communication from California State University, Chico, where she studied from 1997 to 2000. This educational background provides her with a strong foundation in communication strategies and organizational dynamics, which she applies in her current role in customer success operations.
Background
Before joining Radiant Logic, Carol Mannella worked at The Republic of Tea from 2000 to 2011. In her position as Minister of the Interior, she served as both Office Manager and Assistant, where she managed various administrative tasks and supported operational functions. This experience equipped her with skills in office management and customer service, which are beneficial in her current role.
Professional Experience
Carol Mannella has accumulated over 20 years of professional experience in customer service and operations. Her career began at The Republic of Tea, where she spent 11 years developing her skills in office management and customer relations. Since 2012, she has focused on customer success operations at Radiant Logic, further enhancing her expertise in customer engagement and operational analysis.