Connie Whiteside
About Connie Whiteside
Connie Whiteside serves as the VP of Customer Success at Radiant Logic, a position she has held since 2022. With extensive experience in customer success and cybersecurity, she has previously worked in various leadership roles at StorageCraft Technology Corp., Dell, and Northrop Grumman.
Work at Radiant
Connie Whiteside has served as the Vice President of Customer Success at Radiant Logic since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of the company's solutions. Her leadership in customer success is pivotal in driving client engagement and retention.
Previous Experience in Customer Success
Before joining Radiant Logic, Connie Whiteside held the position of Senior Director of Customer Success at StorageCraft Technology Corp. from 2018 to 2021. Her responsibilities included overseeing customer relationships and ensuring that clients received optimal value from the company's products and services. Additionally, she worked at Dell as Director of Customer Experience from 2016 to 2017, where she contributed to improving overall customer satisfaction.
Education and Expertise
Connie Whiteside earned a Bachelor of Arts degree in Economics from William & Mary. Her academic background supports her expertise in various areas, including SaaS and cybersecurity. She is proficient in managing customer success in technology environments, emphasizing the importance of security in service delivery.
Background in Technical Support and Operations
Connie has extensive experience in technical support and operations. She worked at SonicWALL Inc. as Director of Technical Support from 2008 to 2012, where she managed technical assistance for customers. Furthermore, she held the position of Director of Data Center Operations at Northrop Grumman from 2006 to 2008, focusing on operational efficiency in data management.
Skills in Incident Management and Business Continuity
Connie Whiteside specializes in escalation and incident management, ensuring that customer issues are resolved promptly. Her strong background in business continuity is essential for maintaining uninterrupted customer service. Additionally, her experience in vendor management enhances her ability to facilitate effective partnerships and service delivery.