Rachel De Hoyos
About Rachel De Hoyos
Rachel De Hoyos is a Senior Customer Success Manager at Radiant Logic, where she has worked since 2023. She has extensive experience in customer success and engineering roles, having previously held positions at Cisco and Arxan Technologies.
Current Role at Radiant Logic
Rachel De Hoyos serves as a Senior Customer Success Manager at Radiant Logic. She has held this position since 2023. In her current role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in customer experience management.
Previous Experience at Radiant Logic
Before her current role, Rachel worked at Radiant Logic as the Manager of Customer Experience from 2021 to 2023. In this position, she was responsible for overseeing customer interactions and improving overall customer satisfaction.
Career at Cisco
Rachel De Hoyos has a significant history with Cisco, where she held multiple roles. She started as an IT Intern-Cross Functional in 2011, then progressed to a Business Analyst from 2012 to 2014. Following this, she worked as an Associate Sales Engineer for one year in 2014, a Sales Engineer from 2016 to 2017, and a Virtual Sales Engineer for 10 months from 2015 to 2016.
Experience at Arxan Technologies
From 2017 to 2021, Rachel worked as a Customer Success Manager at Arxan Technologies. In this role, she focused on enhancing customer relationships and ensuring the successful implementation of services.
Educational Background
Rachel De Hoyos earned a Bachelor of Science (B.S.) degree in Management Information Systems from California Polytechnic State University-San Luis Obispo. She attended the university from 2008 to 2012, where she developed foundational knowledge in information systems and management.