Paul Rossi
About Paul Rossi
Paul Rossi is the Director of Customer Engagement at Radicle Health, having previously held various leadership roles at Foothold Technology. With over two decades of experience in the SaaS and healthcare technology sectors, he specializes in customer loyalty and strategic decision-making.
Current Role at Radicle Health
Paul Rossi serves as the Director of Customer Engagement at Radicle Health, a position he has held since 2023. In this role, he focuses on enhancing customer relationships and engagement strategies. His experience in the healthcare technology sector informs his approach to cultivating customer loyalty and improving client satisfaction.
Previous Experience at Foothold Technology
Prior to his current role, Paul Rossi worked at Foothold Technology for over a decade. He held several positions, including Director of Client Services from 2011 to 2019, where he managed client relationships and service delivery. He later served as Vice President of Customer Success & Advocacy for one year and as Head of Customer Advocacy from 2020 to 2023, focusing on customer-centric strategies.
Board Membership at National Human Services Data Consortium
Paul Rossi was a Board Member of the National Human Services Data Consortium from 2014 to 2022. During his tenure, he contributed to discussions and initiatives aimed at improving data usage in human services, leveraging his extensive experience in the sector to influence policy and practice.
Educational Background
Paul Rossi holds a Master's Certificate in Project Management from Drexel University. He also earned a Bachelor of Science degree in Film/Cinema/Video Studies and Spanish from the University of Miami. His educational background supports his expertise in managing projects and developing customer engagement strategies.
Expertise in Customer Engagement
With over two decades of experience in SaaS services and the healthcare technology sector, Paul Rossi specializes in creating customer-centric strategies. He is skilled in designing innovative customer experiences and utilizing data-driven insights for strategic decision-making, focusing on nurturing lasting client relationships to drive organizational growth.