Michelle Jones
About Michelle Jones
Michelle Jones is a Field Services Manager at Radius Global Market Research, where she has worked since 2015. She has over eight years of experience in managing market research call centers and has developed training programs to enhance employee productivity.
Work at Radius Global
Michelle Jones has served as the Field Services Manager at Radius Global Market Research since 2015. In this role, she oversees operations related to field services, ensuring the efficient execution of market research projects. Her responsibilities include managing teams, optimizing processes, and enhancing the overall quality of service delivery. Based in West Palm Beach, Florida, she has contributed to the company's growth and success in the market research sector.
Education and Expertise
Michelle Jones studied at Palm Beach State College, where she focused on Business Administration and Management. She completed her Bachelor's degree from 2010 to 2014. This educational background has equipped her with essential skills in management and organizational practices, which she applies in her current role and throughout her career in market research.
Background in Call Center Management
Before her current position, Michelle Jones worked at Star Data Systems, Inc. as a Call Center Manager from 2006 to 2013. During her tenure, she developed her expertise in managing call center operations, which laid the foundation for her later roles. She also worked at Randstad USA as a Quality Assurance professional from 2013 to 2015, where she focused on maintaining high standards in service delivery.
Achievements in Employee Training and Productivity
Throughout her career, Michelle Jones has developed training programs aimed at enhancing employee productivity and quality in call centers. These initiatives have contributed to improved performance metrics and operational efficiency in the organizations she has been part of. Her focus on implementing processes that support productivity and quality improvements has been a significant aspect of her professional achievements.
Experience in Market Research Call Centers
Michelle Jones has over 8 years of experience specifically in managing market research call centers. Her extensive background in this field has provided her with a deep understanding of the unique challenges and requirements of market research operations, allowing her to effectively lead teams and drive results.